Returns and Refund Policy

At Ezee Parts, we understand that circumstances may arise necessitating a product return or cancellation. Here’s a summary of our return and cancellations policy: 

1. Customised or Made-to-Order Items 

Unfortunately, returns for customised or made-to-order items are not accepted unless they are reported as damaged upon delivery. For this, please refer to the ‘Returns of Faulty or Damaged Products’ section below. 

These are non-exchangeable unless faulty or damaged. Please check the product page to determine if an item is made to order. 

2. Stock Items 

Unused stock items in their original packaging can be returned within 14 days after their delivery, after consultation with our team. 

If you wish to return a stock item, please be aware that return shipping costs are your responsibility. 

Prior to returning the product, kindly contact us for necessary instructions. 

For further details, please consult our full terms and conditions or talk to a member of our team. 

To check if a product is a stocked item, please check the product page. 

3. Returns of Faulty or Damaged Products 

We work hard to ensure your products arrive in perfect condition, but transit-related damage can sometimes occur beyond our control. 

To resolve any issues quickly, please inspect packages upon arrival. Note any packaging damage when signing for the delivery. 

Inspect products for damage or defects promptly and inform us within 24 hours by email or phone in the unlikely event of any damage or defects. 

To initiate a return, you can contact us with photos of the product and packaging. 

If a product arrives faulty or damaged and the evidence photos provided by the customer are approved by our team upon inspection, we will cover the return costs of any damaged or faulty items and we would arrange collection of those items within 7 working days. Replacements will follow the specific lead time outlined on the product page. 

4. Cancellations of stock orders 

We strive to dispatch all stock orders on the same working day. If you wish to cancel or amend your order, please contact us immediately after placing it to avoid dispatch. Should your order already be dispatched, you are responsible for returning the items to us unused within 14 days. 

Refunds will be issued within 5 business days of receiving the returned items. 

5. Changing or cancelling a bespoke Order 

If you need to change your order after making it, please contact us within 24 hours before your covers are put into production. 

6. Exchanges 

We offer exchanges on stocked products within 14 days of delivery, provided they are unused, in their original packaging, and not damaged. 

7. Standard Return Shipping 

Customers are responsible for providing their shipping label and covering shipping costs when returning items for exchange. 

8. Processing Time 

Once received and inspected, exchanges will be processed within 7 working days. 

Thank you for choosing Ezee Parts as your preferred partner for your seat covers. We appreciate your business and look forward to providing you with an exceptional customer experience.